FAQ’s

How do I know if I should start therapy?

It is very common to wonder if your emotional difficulties are big enough or valid enough to “deserve” help.

The reality is that you feel what you feel. If you’re in pain, overwhelmed, confused, or feel like you just need another person to talk to, we’re here to help and glad to be able to do so.

Healing and growing can take time, but many people tell us they start feeling better by the end of their first session. Simply having someone ready and able to hear you and help you express yourself can make a huge difference.


What makes your practice different from all the others in LA?

One important distinction is that our clinicians are all doctoral-level therapists. That means we completed the most extensive graduate training possible in psychological theory, practice, and research before joining this practice.

We use our in-depth knowledge of psychology to provide you with a customized treatment that fits your individual needs within a secure and supportive therapeutic relationship.

Our treatment model typically focuses on long-term, in-depth therapy. In addition to teaching coping skills, we help you explore who you truly are from multiple angles so that you can better understand where you are stuck and find opportunities for growth.


What are your hours and availability?

We offer weekday daytime and evening appointments, as well as weekend appointments.


Do you provide video therapy?

Dr. Ryan Witherspoon provides video therapy to people located in California.


What are your fees?

Dr. Ryan Witherspoon, $150 session/45 session session.

Dr. Liz Gustafson, $200 per session/45 minute session.

We offer reduced fee sessions depending on need and availability. If we are not able to lower our fees enough to meet your needs, we can provide you with appropriate referrals.

We understand that therapy is a significant financial investment and are here to help you navigate this process.


do you accept insurance?

We are out-of-network therapists, meaning that we do not work directly with insurance companies. Our clients pay us out of pocket. At the start of each month, clients can log into our client portal to obtain a “superbill,” which acts as a receipt and can be submitted to insurance companies for reimbursement.

To learn more about what your insurance company will and will not cover, give your insurance company a call, let the customer service rep know you are interested in learning about your “out-of-network mental health benefits,” and ask:

  • What is my deductible? (In other words, how much will you be required to pay before they begin to reimburse you?)

  • What percentage of therapy fees will they cover?

  • Do they provide coverage for treatment by psychologists (Dr. Liz Gustafson) or psychological assistants (Dr. Ryan Witherspoon)?

  • Are there any limits on coverage, such as number of sessions per year?

  • What are the steps involved in submitting a receipt/superbill for reimbursement?

Some of our clients have used Better app for insurance reimbursements and found it simplified the process for them.


What is your cancellation policy?

Once a weekly appointment has been set, expect to meet with your therapist at that time every week unless you or your therapist alert the other of a need to cancel or reschedule.

We ask for 48-hours notice for all cancellations. Late cancellations fees will be waived if it is possible to reschedule that appointment for the same week.

Please be aware that insurance companies will not reimburse you for missed session fees.


Where are you located?

Our address is 3306 Glendale Blvd, Suite 7, Los Angeles, CA 90039.

We are located in Atwater Village, easily accessible from the nearby 2 and 5 freeways, as well as neighborhoods such as Silver Lake, Glendale, Los Feliz, Highland Park, Echo Park, Adams Square, and Eagle Rock.

There is typically plenty of street parking on Glendale Blvd and surrounding side streets. You can park in the lot behind the building if your appointment is at 5pm or later.

Please use the second external staircase toward the back of the building. Enter the waiting room and flip on the call switch next to your therapist’s name. You can have a seat, and your therapist will come out to greet you at your appointment time.