Practice Policies

Once a recurring appointment has been set, plan to meet at that time unless you or your therapist alerts the other of a need to cancel or reschedule.

Cancellations happen from time to time (e.g., sickness, vacation, personal emergency), but in general you are agreeing to attend every scheduled session.

You are responsible for your session fee if a cancellation is made with less than 48-hours notice and it is not possible to find an alternative time to meet that same week. Please be aware that insurance companies will not reimburse you for missed session fees.

If you miss two consecutive sessions without being in contact, unless other arrangements have been made in advance, your therapist will assume that you’ve decided to end treatment and close your case.

Because of different state’s licensing requirements, our therapists can only provide therapy to clients physically in California at the time of session.

Please let your therapist know before your first appointment if you have any questions about fees.

The credit card you place on file during the intake paperwork process is automatically charged the night of each session unless you cancelled with 48-hours notice.

If you plan to submit your superbill to your insurance company for reimbursement, please note that insurance companies do not reimburse for late cancellation fees.

You will be provided with a Good Faith Estimate after scheduling services with our practice. To learn more about the Good Faith Estimate and No Surprises Act, visit https://www.cms.gov/nosurprises.

Your therapist will do their best to respond to your phone, text, or emails by the following business day.

If you experience a medical or psychiatric emergency, please call 988 or go to your local emergency room. Once you are safe, please reach out to your therapist and update them on what is happening.

We do our utmost to protect your privacy, but cannot ensure the confidentiality of any form of communication through electronic media, including text messages. Please tell your therapist directly if you would prefer not to communicate through electronic media.

Email and text messaging are only used for practical matters, such as scheduling. All clinical issues should exclusively be discussed in session or by phone if necessary.

To protect your and your therapist’s privacy, we do not accept friend or contact requests from current or former clients on any social networking sites.